AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Christmas angels have the phonebox3/23/2023 You then must return the order to us within 14 calendar days from the point of making contact. Please note that under the regulations, simply sending the message is not sufficient you must actually 'make contact'. If you do not receive an acknowledgement within 24 hours this simply means we haven't received your email. You must email us to inform us of your intention to cancel under the distance selling regulations, within 14 calendar days of receipt and you will receive an acknowledgement as soon as we have received your message. HOW DO I ARRANGE TO RETURN OR CANCEL AN ORDER? food items), tailor made, special order items or personalized goods. We do not accept returns on perishable and consumable goods (I.E. You, the buyer, are responsible for covering all return postage costs and we, the seller, do not refund original postage costs for unwanted / incorrectly ordered items. On receipt and inspection of the item/s we will then issue a refund where applicable. In cases where items are damage in transit we will replace the goods free of charge or refund once photographic evidence and a detailed explanation, has been provided as this will greatly aid the claims process filed with the carrier. We strongly recommend you return the items using a tracked delivery service.Įdible, food-contact, customized or personalized items, cut ribbon ad items specially ordered or made for the customer cannot be returned. Please ensure the items are securely packaged to ensure they reach us in good condition. The products must be returned in their original condition, unused, in their original packaging (including any and all outer packaging) and in a perfect saleable condition. The products must be returned within 14 days of delivering it to you, and no later than 7 days after letting us know you intend to return any items. Please inform us if you intend to return a product by email, You must let us know you intend to return an item within 7 days of receiving it. We aim to recycle as much packaging as we can, but we do need to protect your order and we will use recycled packaging to do this if we are able to, it may not be the prettiest but it will help the environment. Heavy items have a standard £5 delivery charge and are exempt from the free delivery order value. We will make every effort to have your parcel with you as soon as possible however The Cake And Sugarcraft Store do not guarantee any delivery date and postage cost are not refundable. Next Day delivery is only available to UK Mainland addresses and excludes Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight, Isles of Scilly, Customers in these areas can receive an Express Delivery service and should allow 2 extra working days. Orders received after 2pm on a Friday for Next Day Delivery will be dispatched on Monday for delivery on Tuesday. Please be aware this is a working day service and does not include weekends or Bank Holidays. For Next working day delivery please ensure Express or Next Day Delivery is selected at checkout and that your order is placed before 2pm.
0 Comments
Read More
Leave a Reply. |